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Mayfair Diagnostics is excited to announce that our new online appointment request service is now available! Our website now features a new widget in the bottom righthand corner labelled ONLINE APPOINTMENT REQUEST.
Click the online appointment request widget and you will be invited to “Get started” with Maya, the new Mayfair Diagnostics digital booking assistant (chatbot). Maya’s job is to help you book, reschedule, or cancel an appointment. She can be accessed from any device, from anywhere, and is designed to be mobile friendly.
Maya will ask you to provide basic personal information to confirm your identity and exam details from your requisition, as well as upload a picture of your requisition if needed. This information will only be used to book your appointment. You will also be asked to provide your preferences for locations, dates, and times for your appointment.
Once we have your information and scheduling preferences, our booking team will review your request and contact you by email, text, or telephone within two business days to complete your booking. Please bear in mind that our team will try their best to accommodate your selected preferences, but we may need to schedule you for a different location or time option to get you an appointment sooner.
We know that patients have been asking for this option and after a year of work and planning, we are proud to launch this option for patients.
Mayfair Diagnostics offers both email and text message notifications about your medical imaging appointment. These notifications will include a confirmation of your appointment with a link to exam and clinic details, as well as reminders prior to your appointment. Please note that for privacy reasons, you will need to click the link in your email or text message to see your booking details.
When you first book with us, we will ask you if you would like to receive these notifications and, if you agree, to provide your cell phone number or email address. If we have both an email address and a mobile phone number on file, you will receive both text and email notifications about your appointment. You may opt out for either notification by replying STOP to the text notification or clicking the unsubscribe option within the email.
Through these email and text notifications, you will also be able to digitally confirm your appointment, or request to reschedule or cancel booked appointments. This option allows you to use text or email to make these requests without needing to call us.
Mayfair Diagnostics has 14 clinics offering a variety of services across Calgary, as well as one each in Cochrane, Regina, and Saskatoon. You can visit a clinic in person to book your appointment, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
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We foster a supportive and collaborative culture designed to encourage positive patient experiences and build strong working relationships across the organization:
Our core values shape the way we work with patients, partners, and fellow employees. And, more than anything else, they’re what set Mayfair apart. In everything we do, this is what we strive for:
EXCELLENCE
We share a commitment to high quality and excellence in all that we do. This commitment calls on all of us to achieve the very best of our capabilities and exceed our own expectations.
CURIOSITY
We innovate in everything, from services to processes. We believe meaningful change and effective problem solving come only by looking at challenges and opportunities from new angles and by exercising our creativity and curiosity.
PASSION
We show pride, enthusiasm, and dedication in everything that we do. We are committed to producing and delivering high-quality results and services. We are passionate about our industry and about our company, services, partners, and patients.
COLLABORATION
Our team is supportive of each other’s efforts; we are loyal to one another; and we care for one another both personally and professionally. We promote and support a diverse, yet unified, team. We work together to meet our common goals across Mayfair clinics, locations, and geographies. Only through collaboration on ideas, technologies, and talents can we achieve our mission and vision.
SERVICE
We take pride in delivering exceptional service every day. We listen to every request with an open mind, always looking for opportunities to go above and beyond to create memorable, personalized experiences. We take responsibility to answer our referrers’ and patients’ requests and respect their time by always responding with a sense of urgency.
Start a career with Mayfair Diagnostics — one of Western Canada’s leading medical imaging teams.
Headquartered in Calgary, Alberta, we’ve been helping people f ind clarity for their health for over 100 years. At our clinics in Calgary and area, Regina, and Saskatoon, our team of radiologists, technologists, and support staff work in a truly integrated way to provide exceptional experiences for our patients. Joining our team is more than a job. It’s an investment in your future — a plan for success.
OUR PEOPLE
Our people share our quest to make a difference in our patient’s lives. We’re a team of professionals, disciplined in our skills and compassionate with our patients, providing the care and attention they need. At our core, we are a trusted partner in our patients’ health care journey. Our patients, physicians, and other health care providers rely on us for quality imaging to help manage their patient’s health care decisions with certainty. But our business is about more than just imaging. It’s about building lasting relationships and making a meaningful difference in the lives of those we meet.
OUR VISION
A world in which every person has clarity about their health. We push the boundaries of what is possible and embrace change as an opportunity. We strive to be thought leaders and encourage creativity by providing a safe place for calculated risk taking. We learn from our mistakes. We share best practices across our operations and are recognized by our peers for our work. We engage the best to help propel us forward in achieving our goals.
